Responsible Gaming

Gambling Should Be Entertainment, Not Income

At chchgardenservices.com, we're committed to promoting safe and responsible gaming. Online pokies should only be enjoyed as a form of entertainment, not as a way to earn money or solve financial problems. Always gamble within your means and remember that the house has an edge—you should only ever spend money you can afford to lose.

Age Verification

You must be 18 years of age or older to access and use online gaming services in New Zealand. We are committed to preventing underage gambling. If you are under 18, please do not proceed. Parents and guardians: monitor your children's online activity and use parental controls to restrict access to gaming websites.

Warning Signs of Problem Gambling

Be aware of these common signs that your gambling may be becoming problematic:

• Chasing Losses: Gambling more to try to recover money you've lost
• Hiding Gambling Activity: Keeping your gambling secret from family, friends, or partners
• Loss of Control: Being unable to stop or reduce the amount you gamble
• Neglecting Responsibilities: Missing work, school, or family obligations to gamble
• Financial Strain: Borrowing money or going into debt to fund gambling
• Mood Changes: Becoming irritable or anxious when unable to gamble
• Escalating Bets: Needing to bet more to get the same level of excitement
• Failed Attempts to Quit: Repeatedly trying and failing to stop or control your gambling
• Using Gambling to Escape: Gambling to cope with stress, anxiety, or depression

If you recognise any of these signs in yourself or someone you know, please seek help immediately.

Self-Help Tools & Controls

Most reputable online casinos offer built-in tools to help you gamble responsibly:

• Deposit Limits: Set a maximum amount you're willing to deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Set a cap on how much you're prepared to lose before stopping
• Reality Checks: Enable reminders that pop up during gaming sessions to check how long and how much you've been playing
• Time Limits: Set a maximum session duration to prevent extended play
• Self-Exclusion: Temporarily or permanently exclude yourself from an online casino, preventing access to your account
• Account Cooling-Off: Take a break from gambling for a set period without closing your account

Use these tools proactively to maintain control over your gambling habits.

Support Organizations & Resources

If you or someone you know is struggling with problem gambling, help is available. The following organizations provide free, confidential support:

New Zealand

• Gambling Commission – Problem Gambling Foundation
  Free counselling and support services for problem gambling in New Zealand.
  Phone: 0800 654 655 | www.problemgambling.nz
• Samaritans Aotearoa New Zealand
  24/7 emotional support for those in crisis.
  Phone: 1737 (free call or text) | www.1737.org.nz

International Support

• GamCare (UK)
  Support and information for problem gamblers and their families.
  www.gamcare.org.uk
• GamStop (UK)
  National self-exclusion scheme for online gambling.
  www.gamstop.co.uk
• Gambling Help Online (Australia)
  Counselling and support services for problem gambling.
  www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada)
  Evidence-based information and resources on responsible gambling.
  www.responsiblegambling.org
• National Council on Problem Gambling (USA)
  Helpline and resources for problem gambling.
  www.ncpgambling.org

If You Need Help, Reach Out Today

Problem gambling can affect anyone, regardless of age, background, or financial status. If you feel your gambling is out of control, or if you're worried about someone else's gambling behaviour, please seek help immediately. There is no shame in asking for support—trained counsellors are available to listen and help you take back control.

Contact the Problem Gambling Foundation (NZ) today: 0800 654 655

Remember: You are not alone, and help is available 24/7.